Kheloyar Refund Policy
Last Updated: October 13, 2026
1. Refund Policy
This Refund Policy explains how Kheloyar handles refund requests, failed transactions, duplicate payments, and payment-related issues. Please review this policy before making a deposit or requesting a withdrawal.
2. Deposit Refunds
Deposits are subject to the payment provider’s processing rules and Kheloyar’s applicable terms and conditions. A completed deposit may not be eligible for a refund.
If your payment has been deducted from your bank account or payment application but has not been credited to your Kheloyar account, contact customer support with the transaction reference number and payment proof.
3. Failed Transactions
If a deposit fails but the amount is deducted from your account, the transaction will be reviewed. If the payment was not successfully received, any reversal or refund will be handled according to the payment provider’s procedures and applicable rules.
Processing times may vary depending on the bank, payment provider, and transaction status.
4. Duplicate Payments
If you accidentally make the same payment more than once, contact customer support and provide the transaction reference numbers and supporting payment records.
Each transaction will be reviewed to confirm whether a duplicate payment occurred. Any eligible refund will be processed after verification.
5. Withdrawal Refunds and Reversals
Withdrawal requests are subject to account verification, payment details, transaction status, and applicable platform terms.
A rejected, failed, or reversed withdrawal may require further review before the amount is returned to your account. If a withdrawal remains unresolved, contact customer support with the relevant transaction details.
A withdrawal reversal is not the same as a refund for a deposit or purchase.
6. Refund Eligibility
Refund requests are assessed individually based on the transaction records, payment status, reason for the request, and applicable terms and conditions.
Refunds may be declined where a transaction was completed correctly, the request does not meet the applicable conditions, or the request involves suspected fraud, abuse, or a violation of platform rules.
Nothing in this policy limits any refund rights that cannot legally be excluded under applicable law.
7. How to Request a Refund
To request a review of a payment issue, contact Kheloyar customer support and provide:
Your registered account ID or username.
The transaction reference number.
The payment date and amount.
The payment method used.
A screenshot or receipt showing the transaction.
A brief explanation of the issue.
Do not share your password, OTP, PIN, or complete payment credentials with anyone claiming to process your refund.
8. Refund Processing
Once your request and supporting documents have been received, the transaction will be reviewed. Additional information may be requested if necessary.
Approved refunds or payment reversals will be processed through the applicable payment channel, subject to payment provider procedures and applicable law. The time taken for the amount to appear in your account may vary.
9. Contact Customer Support
For questions about refunds, failed deposits, duplicate payments, or reversed withdrawals, contact Kheloyar customer support through the support channels listed on the website.
Please keep your transaction reference and payment receipt available to help resolve your request.
10. Policy Updates
Kheloyar may update this Refund Policy when necessary to reflect changes in its procedures, payment arrangements, or applicable legal requirements. The latest version published on this page will apply from its stated effective date, subject to applicable law.