Privacy Policy

We may collect different types of information depending on how you interact with our services.

Account Information

When you create or manage an account, we may collect information such as:

• Name
• Mobile number
• Email address
• Username or account ID
• Login information
• Date of birth or age information
• Account preferences
• Verification information

The information requested may vary depending on the service and verification requirements.

Identity and Verification Information

Where identity or KYC verification is required, we may request information necessary to verify an account and comply with applicable requirements.

This may include:

• Identification details
• Date of birth
• Address information
• Verification documents
• Information required for account verification

Users should provide accurate and current information when completing verification.

Payment Information

When users make deposits or request withdrawals, certain transaction information may be collected or received from the relevant payment provider.

Depending on the payment method, this may include:

• Transaction reference
• Payment method
• Transaction amount
• Date and time of transaction
• Payment status
• Bank or wallet-related information required to process the transaction

We do not require users to provide payment information through unofficial channels.

Technical Information

When you access the Website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Language preferences
• Approximate location information
• Pages visited
• Referring pages
• Date and time of access
• Device and connection information

This information may be used to maintain website functionality, improve security, identify technical issues, and understand general website usage.

Communications and Customer Support

If you contact our customer support team, we may retain information contained in your communication, including:

• Name or account ID
• Contact information
• Support requests
• Transaction references
• Screenshots or documents voluntarily provided
• Communication history

This allows our Customer Support Desk to investigate account, payment, technical, or other service-related requests.

2. How We Use Information

Information may be used for legitimate operational and service-related purposes, including:

• Creating and managing user accounts
• Providing requested services
• Processing deposits and withdrawals
• Completing account verification
• Responding to customer support requests
• Protecting accounts against unauthorized access
• Detecting suspicious or fraudulent activity
• Maintaining website security
• Improving website performance
• Troubleshooting technical problems
• Maintaining transaction records
• Meeting applicable legal or regulatory obligations
• Communicating important account or service information
• Preventing misuse of our services

We aim to collect and use information only for purposes that are relevant to the services being provided.

3. Account Security

Protecting account information is an important part of our privacy and security practices.

We may use technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, loss, or misuse.

Users should also take reasonable steps to protect their own accounts.

For example:

• Keep login credentials confidential.
• Do not share passwords or OTPs with another person.
• Use secure devices and connections.
• Avoid entering account credentials on unknown websites.
• Contact Customer Support if suspicious account activity is detected.

Our support representatives should not require users to disclose confidential passwords or OTPs through unofficial communication channels.

4. Payment and Transaction Privacy

Payment transactions may involve third-party payment processors, banks, wallet providers, or other financial service providers.

Information required to complete a transaction may be shared with the relevant provider where necessary to process the requested payment or withdrawal.

The availability of a particular payment method may depend on the user’s location, account status, payment provider, technical availability, and other applicable conditions.

Users should verify payment details before confirming a transaction.

5. Cookies and Similar Technologies

The Website may use cookies and similar technologies to improve functionality and understand how visitors interact with our services.

Cookies may be used for purposes such as:

• Maintaining website functionality
• Remembering preferences
• Supporting login or session functionality
• Understanding website traffic
• Improving website performance
• Detecting security issues

Some cookies may be provided by third-party services used by the Website.

Depending on your browser or device settings, you may be able to control or disable certain cookies. Disabling some cookies may affect the functionality of parts of the Website.

6. Analytics and Performance Information

We may use analytics or similar technologies to understand website performance and general usage patterns.

This may help us understand:

• Which pages receive visits
• How users navigate the Website
• Technical errors
• Device and browser trends
• General website performance

Analytics information is used to improve the user experience and website functionality.

7. Information Sharing

We do not treat personal information as publicly available information.

Information may be shared where reasonably necessary with:

• Payment service providers
• Banking or financial service providers
• Identity or verification providers
• Technology and hosting providers
• Analytics and security providers
• Customer support service providers
• Professional advisers
• Legal or regulatory authorities where required

Third-party service providers may process information on our behalf or provide services necessary for website operations.

We seek to limit information sharing to what is reasonably necessary for the relevant purpose.

8. Legal and Security Disclosures

We may disclose information where we reasonably believe disclosure is necessary to:

• Comply with applicable law
• Respond to a lawful request from an authority
• Investigate suspected fraud
• Prevent unauthorized activity
• Protect users or other individuals
• Protect our systems and services
• Establish, exercise, or defend legal rights

Where legally permitted, we may take appropriate steps to protect user information during such disclosures.

9. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• The type of information
• The purpose for which it was collected
• Account status
• Transaction history
• Security requirements
• Legal or regulatory obligations
• Dispute or investigation requirements

When information is no longer required, it may be deleted, anonymized, or securely disposed of in accordance with applicable requirements.

10. International Data Processing

Depending on the technology providers and service partners used to operate the Website, information may be processed or stored in locations outside the user’s country.

Where applicable, we take reasonable steps to ensure that information is handled with appropriate safeguards and in accordance with applicable privacy requirements.

11. User Privacy Rights

Depending on applicable law and the user’s location, users may have certain rights concerning their personal information.

These may include the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion where legally permitted
• Request information about how data is processed
• Withdraw consent where processing is based on consent
• Object to certain types of processing
• Request restriction of certain processing
• Raise a privacy-related complaint

Some rights may be subject to legal, security, contractual, or other applicable limitations.

To submit a privacy request, contact us using the details provided in the Contact & Privacy Requests section.

12. Children’s Privacy

Our services are intended only for individuals who meet the applicable minimum age requirements.

We do not knowingly collect personal information from individuals who are below the applicable minimum age.

If we become aware that information has been collected from a person who does not meet the applicable age requirement, we may take reasonable steps to remove the information from our systems.

Parents or guardians who believe that a minor has provided personal information may contact us using the details below.

13. Responsible Use of the Platform

Users should use the services responsibly and in accordance with applicable laws and our Terms & Conditions.

Privacy and account security are connected. Users should keep their account credentials private and should not provide passwords, OTPs, payment credentials, or other confidential information to unauthorized individuals.

Information relating to account activity may be retained where necessary for security, dispute resolution, fraud prevention, or legal obligations.

14. Third-Party Websites and Services

The Website may contain links to third-party websites, payment services, applications, or other external services.

Once you leave our Website, the privacy practices of the third-party service may apply.

We recommend reviewing the privacy policy and terms of any third-party website or service before providing personal information.

We are not responsible for the privacy practices of third-party websites that we do not operate or control.

15. Marketing Communications

Where permitted and where appropriate consent has been obtained, we may send service-related or promotional communications.

Users may have the option to stop receiving certain promotional communications by using the unsubscribe mechanism provided in the communication or by contacting Customer Support.

Important service, account, security, or transaction communications may still be sent where necessary.

16. Changes to Personal Information

Users should keep account information accurate and up to date.

If information associated with an account needs to be corrected, users may contact Customer Support or use available account-management features.

Additional verification may be required before certain information can be changed.

17. Privacy Requests and Customer Support

For privacy questions, data requests, account-related concerns, or questions about how information is handled, users can contact our designated support team.

Privacy & Customer Support

• Email: [email protected]
• Support Page: https://kheloyar365.ind.in/customer-support/
• Available Support: 24/7
• Operator: Kheloyar

For account-security issues, users should contact support through the official communication channels published on this Website.

18. Data Protection Responsibilities

We take reasonable measures to protect personal information, but no internet transmission or electronic storage system can be guaranteed to be completely secure.

Users are responsible for maintaining the confidentiality of their account credentials and for notifying us promptly if they believe their account has been accessed without authorization.

19. Legal Basis for Processing

Where applicable, personal information may be processed based on one or more lawful grounds, including:

• Providing requested services
• Performing contractual obligations
• Complying with legal obligations
• Protecting legitimate security interests
• Preventing fraud or misuse
• Maintaining and improving our services
• User consent where consent is required

The applicable legal basis may depend on the type of information and the purpose of processing.

20. Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.

When changes are made, the updated version will be published on this page with a revised Last Updated date.

Users should review this page periodically to remain informed about how information is handled.

21. Contact Us

If you have questions about this Privacy Policy, personal information, account security, or data requests, please contact us through our official support channels.

Privacy Contact: [email protected]
Customer Support: https://kheloyar365.ind.in/customer-support/
Operator: Kheloyar
Business Address: 122/1 Pune – 411001.

We will review privacy-related requests and respond in accordance with applicable requirements.